How safe is it to pay by credit card?
It's perfectly safe. When you enter your payment information into your computer and click the "submit" button, your computer scrambles (encrypts) the information before it sends the data. Only our server has the key to unscramble (decrypt) it. Once the payment is in our hands, it gets re-encrypted and goes through secure channels to our credit-card processing network. In most cases (unless you call us with a question), human eyes never even see your card number. In fact, our process is a lot safer than reading your card number aloud over the telephone.

Can I get a printed receipt?
Yes. You will be provided an electronic receipt for anything you purchase from us after you submit your order. Just print out a hard copy at your home or office.

How long do you keep receipts?
Indefinitely.

Do you share my private data with anyone else?
No. We know that you value your privacy. That's why we'll never peddle your private data to anyone. We don't sell, rent, trade, lease, sublet, give, barter, swap, share, vend, bestow, confer, donate, furnish, bargain, auction, let, furnish, grant, impart, or provide any of your personal data with anyone else. Period. We won't betray your trust.

Can you send me a catalog?
Our Web site is our catalog. In addition to saving trees and mailing costs, publishing our extensive "catalog" on the Internet lets us keep it up to date.

When will my credit card be billed?
Your credit card will be billed at point of sale.

How long will it take to receive the items I order?
That depends on what you've ordered. Most of our products are shipped using standard ground transportation. Our products ship directly from the manufacturers or distributors and usually leave their hands within 48 hours of your order. Larger products that require special handling, like bulk orders, will take longer to arrive. Our products are usually shipped the same day your order is placed.