Information Center

Order Status Inquiry

If you'd like to check on the status of your order,
click here to submit your inquiry to a Customer Service Representative.

Product Inquiry/
Returns

Need more information on a specific product or style? Send an email to info@urbangolfgear.com, and one of our product specialists will obtain the information that you need.

Return Policies

We strive to offer our customers superior products at exceptional values. If, however, the merchandise we deliver does not meet your needs, you may request a refund or replacement.


Most merchandise qualifies for a refund within thirty (30) days of receipt.

If an item is damaged or defective at the time of receipt, we will cover your return shipping costs and issue a replacement or refund. Otherwise, customers are responsible for shipping costs on returned items.

All undamaged, non-defective return products must be in their original box and in like-new condition to qualify for a refund.

Other Questions?

If you have questions about your order other than its status, please visit the Customer Service section of our Help Department. You may also submit your questions via email to sales@urbangolfgear.com.

Web Site Problems

Send an email to the Webmaster. Please tell us which screen you were looking at, what, if any, error messages you received, and what browser (including version) you were using. We appreciate your assistance in identifying any problems.

Custom Orders

Urban Golf Gear makes golf shirts, hats, towels and other custom apparel and accessories for special events. Get your very own limited edition Gear for golf tournaments or other special event.
Contact our sales department and inquire.

Urban Golf Gear also makes crew jackets for movies. UGG has made the crew jackets for numerous film crews, including Brother, starring Omar Epps, and the Britney Spears movie, Crossroads.

Contact us for more information!